Use case · Diagnostic Labs

Tell patients their report is ready — the minute it is.

Agentic.AI calls the moment results are out, shares the report link over WhatsApp, and handles fasting reminders and home-collection confirmations — all in Malayalam.

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Call transcript· Raju

0:39

Agent

ഹായ് രാജു, Metro Diagnostics-ൽ നിന്നാണ്. നിങ്ങളുടെ blood test report ready ആയി.

Hi Raju, this is Metro Diagnostics. Your blood test report is ready.

Raju

ഓ നന്നായി. എനിക്ക് എങ്ങനെ കിട്ടും?

Oh good. How do I get it?

Agent

WhatsApp-ൽ ഇപ്പോൾ അയക്കാം. Report ready, link അയച്ചു!

I'll send it on WhatsApp now. Report ready, link sent!

OUTCOME

Report ready

Report-ready calls

Patients hear the moment results are out, with the report link delivered straight to WhatsApp.

Fasting reminders

Pre-test instructions called the evening before, so fewer samples get rejected.

Home-collection confirms

Confirm the slot and address before the phlebotomist leaves — no wasted trips.

Tell patients their report is ready — the minute it is.

Stop patients calling to ask "is it ready?"